Our Response to COVID-19

COVID-19 Update - April 15th, 2020

To our Community of Clients, Friends, Family, and Staff:

Thank you for doing your part during this health crisis and for your understanding as we adapt our business to fit your needs.  Our goal is to provide you a safe environment to service your vehicle, purchase parts and, if needed, buy a vehicle.

FAQs:

1.     Can I get my car serviced or repaired?   Yes. Our service department is open by appointment to provide repair, warranty and regular maintenance.  We control who enters the building, eliminated in store waiting and we have a process to maintain the recommended 6 feet of physical distancing.  In addition, your car's high touch areas are being wiped down before we enter your car and as we leave it.

2.     Can I test drive a vehicle?   Yes.  Sales is open by appointment.  We have a process to maintain the recommended 6 feet of physical distancing and we wipe down all high touch surfaces of the vehicle with a 10% hydrogen peroxide solution.

3.     Can I purchase a vehicle?   Yes. We encourage you to do as much as possible online at www.TruroNissan.ca or via phone 902-843-4002.  When it comes time take delivery and do the paperwork, we have a process to maintain 6 feet of physical distancing plus we can deliver your sanitized vehicle to your home or workplace.

March 18 2020 Update

First and foremost, we want you to know that we value the health and safety of our customers and staff. As a business, Truro Nissan is taking the extra steps necessary to maintain a healthy and sanitary workplace while still meeting our customers' needs.

We continue to monitor information from provincial health authorities for their guidance and recommendations on how we can help to prevent the spread of this virus.

Our steps include:

• Thorough cleanings of all dealership facilities daily
• Sanitizing gel and foam stations available on-site
• Providing our staff with specific instructions on hand washing and the importance of staying home if they are not feeling well
• Adhering to the recommended six feet of social distance from other staff and customers

We will be adjusting schedules and operations for some of our staff to ensure that we stay well and can continue serving our customers efficiently. These schedule adjustments should have minimal impact on our in-store operations.

Our website is a helpful resource for shopping and researching vehicles, finding service and parts information, and communicating directly with the dealership. We will also continue to offer vehicle pick-up and delivery services.

No matter the department you're looking to reach, we have staff available to answer your questions and assist with your needs. You can connect with a member of our team by phone, email or through our website.

Together, we can maintain a healthy environment and combat the spread of COVID-19.

On behalf of our dealership, thank you for being a loyal customer. Please don't hesitate to reach out as we remain dedicated to serving you for all of your automotive needs through this challenging time.